Questions people actually ask
If yours is not here, a branch will answer it directly.
Browsing and reserving
Do I need an account to look at cars?
No. The full range, all prices and all specifications are open to everyone. An account is only needed to save a car, reserve one, or check out.
What does reserving actually do?
It holds the car against your account and starts the order. Nothing is charged when you add a car to your cart.
Payment methods
Which payment methods can I use?
Tabby and Tamara for instalments, Apple Pay for payment in full, and direct bank transfer. Pay on receipt is available when you collect from a branch.
Why does a bank transfer take longer to confirm?
Because a person checks it. Our operations team matches the transfer to your order reference before confirming the reservation, which protects both sides against error and fraud.
Is there a fee for paying by transfer?
No provider commission applies to a direct transfer, which is why we keep it as an option alongside the instalment providers.
When is my card actually charged?
Only at the payment step of checkout, and only after you have reviewed the order. Browsing, saving and reserving never charge anything.
Delivery and pickup
Where can I collect the car?
From either branch, in Al Khobar or Qatif. The contract and handover are completed at the branch.
Do you deliver?
Yes, within the Eastern Province. Choose delivery at checkout and add your address; the handover happens at your door.
Still stuck? Send us a message or call the branch nearest you.